Challenge
- FFB had begun a strategic plan of integrating regional affiliates into one bank charter.
- Create a new model for delivering all project work – (architect, interior design, construction, facility management) as a team. All team members needed to work together and collaborate on "best practices" from start to finish.
- First Financial Bancorp has approximately 750,000 square feet of building space, across 100-banking centers in addition to remote ATMs and 3 affiliates.
- Hundreds of vendors were overlapping and creating cost inefficiencies
- Independent maintenance staff at each location made resource sharing ineffective.
- Overall there was a lack of centralization and proven process for ongoing facility execution/ implementation.
Solution
- Viox Services took responsibility for coordinating the efforts of the entire team, orchestrating collective meetings to have all providers on board within the client's expectations.
- Viox Services, Inc. was able to bring together the entire maintenance staff under one manager.
- Condensed vendor contracts and services, allowing quick and cost effective solutions
- Detailed cost and data reporting allowed Viox to quickly spot inefficiency and recommend corrective measures.
Result
- First Financial Bancorp recognized that this model delivers shareholder value and brought a cost effective streamlined approach to launching new Banking branches.
- Viox Services provided FFB with significant cost efficiencies while ensuring timely execution and stringent best practice controls for all facilities management and maintenance tasks.
- Viox improved quality and performance of the bank's operations and enhanced productivity to further support the bottom line
- FFB now focuses on its best practices not facility management
- Improved employee moral due to improved response and resolution to facility uses.
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