VALUE DELIVERED

Viox achieved significant savings by implementing a comprehensive Preventative Maintenance program that led to a major decrease in corrective maintenance repairs and costs. Response time for emergency calls was greatly improved through the utilization of a cross-trained team of associates placed onsite, which also decreased costs and the need for subcontracted services. In addition, Viox stabilized the workforce, thereby reducing costs for training and turnover, while greatly improving employee performance.

CLIENT OBJECTIVES

At contract award, Grote Industries was faced with no cost tracking and a lack of accountability for their facility management services. A decentralized approach had left them with no vendor coordination and no ability to leverage their purchasing power. As a result of their remote location, Grote was unable to attract best value subcontractors and employee talent. They faced high turnover and low performance from their in-house staff, which was managed by the engineering department. The company sought strategic ways to improve performance and service while reducing cost.

EMCOR SOLUTIONS

Viox implemented a service strategy for Grote that included a dedicated on-site staff for prompt response to daily facilities maintenance needs. This staff coordinated and managed critical subcontracted activities, which created further efficiencies. Through employee outreach—which included investing in the improvement of the overall appearance of employee common areas, and a focus on training and development— productivity and morale has been significantly enhanced. Grote is able to depend on a consistent, well-trained staff that delivers quality service and understands the intricacies of their facility and processes.

Significant cost savings occurred through the deployment of a comprehensive Preventative Maintenance program and the implementation of continuous improvement processes. The costs for major repairs and reactive work have decreased as a result.
Initiating a centralized approach to purchasing, Viox created a Request for Proposal process and provided their large subcontractor base to leverage improved service, capabilities, and price. A detailed scope of services was developed for procurement needs, and leveraged buying power has brought savings for purchases and major repairs.

The monthly steering committee process and routine data analysis allow Grote and their engineering team to monitor and measure service while dedicating the majority of their efforts to their core business. These processes for tracking and delivering continuous improvement have also delivered cost savings to the contract.

BACKGROUND

Grote is a world leader in vehicle safety systems, providing a wide range of components for original equipment manufacturers and the vehicle aftermarket. Their products are used as original equipment on semi-tractors and trailers, passenger cars, buses, industrial vehicles, recreational vehicles and agricultural machinery. A truly international company, Grote is headquartered in Madison, Indiana, with additional facilities in Toronto, Canada; Waterloo, Canada; and Monterrey, Mexico. More than 1,000 employees work in every phase of production, from design and engineering to manufacturing, testing, marketing and distribution.

This document contains confidential and proprietary information and is intended solely for the internal business use of EMCOR Group, Inc. and its subsidiaries ("EMCOR").The download, reproduction, or use of this document (in whole or in part) by anyone other than an EMCOR employee is not permitted and the distribution or display of this document (in whole or in part) to anyone other than an EMCOR employee is not permitted without the prior written consent of the Marketing and Communications Department of EMCOR Group, Inc. This document should be returned to EMCOR immediately upon request.
Copyright 2004, EMCOR Group, Inc., All Rights Reserved

MANUFACTURING/INDUSTRIAL

MANUFACTURING FACILITIES

OPERATING COMPANY:
Viox Services, Inc.

SCHEDULE:
Three-year contract started March 2006

COST:

Variable

	New Construction
	Retrofit
	Electrical Construction
	Mechanical Construction
	Facilities Services
	Consulting Services

For over half a century, Viox Services has established the business relationships necessary to deliver timely and successful construction projects to new markets.