LaRosa's Pizzerias, VARIOUS LOCATIONS IN OHIO, INDIANA & KENTUCKY
Facilities Management Services
VIOX SERVICES VALUE DELIVERED
Viox created an integrated facilities services solution that allows for minimized corrective maintenance and lowered costs by implementing a comprehensive Facilities Preventative Maintenance (PM) program, and initiating continuous improvement processes like monthly steering team meetings and routine data analysis.
Through the utilization of an on-site staff of cross-trained associates —as opposed to specialty contractors — the provided Viox facilities management and building operations offers the ability to derive savings from self-performance. This approach also improves critical response time in emergency situations and reduces the need for management time and subcontractor supervision.
LaRosa’s can measure value delivered through improved service quality and the overall performance of each store’s operations, which further supports productivity and the bottom line.
CLIENT FACILITY MANAGEMENT OBJECTIVES
Initially, LaRosa’s faced issues with their commercial facility management approach which ranged from limited cost tracking, little accountability of mechanics and the lack of a proven quality control program. They used a decentralized approach to facility management — across 19 corporate locations — and needed a strategic facilities service plan for delivering quality service along with cost savings.
EMCOR INTEGRATED FACILITIES MANAGEMENT SOLUTIONS
Viox implemented a proven Integrated Facilities Management (IFM) model to enable cost savings, quality assurance and a centralized approach to maintaining/improving their restaurants/corporate facilities.
As mentioned above, Viox changed the specialty subcontractor approach and brought building maintenance staffing to the contract with a team of facilities technicians who are deployed through maintenance call center dispatching.
Technology and process solutions in the form of a Computerized Maintenance Management System (CMMS), and reliable program management — supported by a proven Facilities Preventative Maintenance (PM) process — strengthen the building service offering and measure performance.
In addition, a centralized purchasing process for facilities maintenance needs was put in place and allows for strategic, leveraged purchasing on this account.
LAROSA'S FACILITIES BACKGROUND
With locations in dozens of neighborhoods throughout Cincinnati, Dayton, Northern Kentucky, and Southeast Indiana, LaRosa’s Pizzeria is a quality franchise with a solid tradition. Tracing its roots back to 1954, when Buddy LaRosa opened his first neighborhood pizzeria on Cincinnati’s West Side, the franchise has grown considerably and has been an innovator in the marketplace. More than half a century after serving its first customer, LaRosa’s is the number one pizza in Cincinnati, and has begun to expand its reputation throughout the region.